Renovation permits, without the trip to the admin office.
Residents submit their permit and contractor papers from their phone. Your admin reviews everything on one screen and approves, asks for a correction, or declines. The lobby guard sees who is cleared to work. We start with one request type in one tower for 60 days, and measure the difference.
The demo runs in your browser with sample data. Submit a permit on the resident phone, then approve it on the admin desktop.
- Unit
- Tower 1 · 12-08
- Work
- Flooring, painting, cabinets
- Documents
- 4 of 4 uploaded and checked
- Turnaround
- Submitted Mon 9:14 AM, approved Tue 2:40 PM
Today, one permit means several trips to the office.
Paper permits work, but they cost residents time and cost your admin team hours of follow-up. Missing documents are found late, status questions come in by phone, and there is no single record of who approved what.
Paper process typical
- Office visitResident picks up the form and requirements list
- Contractor photocopies permits and worker IDs
- Office visitResident drops off the folder
- Admin finds a missing or expired document days later and calls the resident
- Office visitResident brings the corrected document
- Office visitResident collects the signed permit
- Guard checks a paper copy at the lobby
With the portal no office visits
- Resident signs in with their unit and a one-time SMS code
- Fills a 4-step form. Required documents are checked before it can be sent
- Admin sees it in the queue with every file attached
- If something is wrong, admin flags that document. The resident re-uploads only that file
- Admin approves and attaches the signed permit. The resident is notified
- Guard sees the approved permit and worker count for that unit
Five steps from request to lobby.
The steps follow your current process and your house rules. Your admin still makes every decision. The portal removes the paper handling and the follow-up calls.
Submit
Work type, dates, contractor details, and uploads for each requirement. Work-hour rules are shown up front.
Review
One screen per request: scope, schedule, contractor and documents. Opening it marks the request under review.
Correct
Only if needed. The resident sees the admin note and replaces the flagged file.
Approve
Upload the signed permit and add a note. The resident is notified in the app and by SMS.
Verify
The resident shows the permit on their phone. The guard checks unit, dates and number of workers.
One request type, done properly.
Residents use a web app that opens in the phone's browser, so there is nothing to install. Your admin team works from any office computer.
For residents
- Sign in by unit and SMS code
- Guided permit form with your requirements
- Live status: pending, under review, needs correction, approved
- Approved permit saved on their phone
For admin
- Queue of new, pending and corrected requests
- Approve, request a correction, or decline with a reason
- Activity log of every action and who took it
- Monthly report for the board
For the lobby
- Approved permits on the resident's phone
- Valid dates, work hours and worker count on one card
- Paper forms still accepted during the pilot
- Guard briefing included in setup
We agree the numbers before we start.
In week one we record how your paper process performs today. At the end of the pilot we compare the portal against that baseline, so the decision to continue is based on your own figures.
| Measure | How it is counted | Why it matters |
|---|---|---|
| Processing time | Submission to approved permit, in business days | How long residents and contractors wait to start |
| Admin touches per request | Actions logged per permit: opens, notes, calls, uploads | Staff time the office gets back |
| Incomplete submissions | Requests sent back for a correction | Documents caught before approval, not after |
| Status follow-ups | Calls and walk-ins asking about a request, logged by admin | Interruptions at the front desk |
| Office visits avoided | Drop-offs and pick-ups replaced by the portal | Resident experience |
Live in two weeks. Reviewed at week nine.
Setup takes two weeks. The pilot then runs for six weeks, which is long enough to see a full cycle of permits, corrections and approvals.
Discovery
Map your current process, requirements list and house rules. Record the baseline.
Setup
Configure forms and templates, load the unit list, train admin staff and guards.
Pilot live
Residents are invited by notice and SMS. We monitor and fix issues within one business day.
Report
Results against the baseline, resident feedback, and a recommendation on next steps.
What we need from your office
- Your current renovation permit form and requirements list
- House rules for renovation work and work hours
- Unit list with registered mobile numbers for sign-in
- Your signed permit template
- One admin contact who approves requests
- About one hour for staff and guard training
After the pilot
If the pilot works for you, other building requests use the same sign-in, queue and activity log.
Privacy and control
- Only your admin team sees submissions and documents
- Resident data is handled in line with the Data Privacy Act of 2012
- Your data can be exported, and deleted when the engagement ends
A fixed quote, agreed before any work starts.
There are no per-resident fees and no surprise charges. The quote covers setup, the full pilot, support and the final report.
A 30-minute call is enough to scope the pilot. You get a written quote within two business days.
- Number of towers and unitsSets sign-in and SMS volume
- Request types in scopePilot covers one
- Documents and approval stepsFrom your current form
- NotificationsIn-app and SMS
- Support during the pilotFixes within one business day
Try the demo, then let's scope your building.
Open the demo on a laptop. Submit a permit as the resident, then approve or correct it as the admin, and watch the resident's phone update.